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Have an issue with a tree?
*Please note: our office/the City of Chicago does NOT address issues regarding trees on private property
Tree Trim Request
The City of Chicago no longer accepts individual tree trim requests and has moved to a grid schedule system.
Tree Removal
If the tree is on the parkway in front of your home you can call 311, visit the 311 website, use the CHI311 App, or call the Alderman's Office to submit a request for a Tree Removal Inspection Request.
*You can not request a neighbor's parkway tree be removed, your neighbor must submit the request themselves
*The Bureau of Forestry will only remove unhealthy or dead trees. Please know it is highly unusual for healthy trees to be removed.
Tree Emergency
If a large branch or downed tree is blocking the street or sidewalk, please call 311 or our office to report the tree emergency.
If there is a downed limb, split tree or limb, or detached limb dangling from a tree, call 311 or the Alderman's office to report a tree emergency
Frequent Ward Services
This is a list of Frequent Requests made by residents, the proper steps for residents to submit these requests and how the City of Chicago and/or our office can assist with them
Abandoned Vehicles
The City of Chicago requires vehicles to have been there over 7 days without being moved or used. Please have the exact address the car is sitting in front of, general description, and license plate.
Missed Garbage/Recycling
Streets and Sanitations has stated to report a missed garbage or recycling pick-up when the official business day is over in case the pick-up may happen later in the day. Also, please indicate if it was the whole alley/block that was missed or just your address. If you are unsure of your usual pick-up day, please use this link to find your schedule.
Branches on Wires in Alley
The City of Chicago is not responsible for the wires in the alleys as they belong to cable companies or utility companies. If there are branches on the wires going pole-to-pole please call the number/s below to put in a ticket. The cable and utility companies have stated that if the branches are on the wires going from the pole to the home, it is the home-owner's responsibility. You will need to hire a professional service to perform the work and they should have specialists who deal with branches on live wires. If they do not feel comfortable addressing the issue with live wires, they will need to call the cable/utility companies to cut the service while they perform the work.
ComEd - 1-800-334-7661
Comcast - 1-855-962-8525
AT&T - 1-800-380-6568
Get in Touch
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